Branch Representative

Industrial & OEM

Saskatoon, SK

  • 2021-11-16
  • Branch Representative
    Saskatoon, SK

    Lock Search Group is pleased to present an exciting opportunity to join a leader in heating, ventilation, air conditioning, and refrigeration sectors. Our client has been in the industry for over 67 years and is the largest independent HVAC-R distributor in Canada.  

    They are looking for a Branch Representative to be based in Saskatoon, Saskatchewan. This individual will be responsible for managing incoming calls, order entry, and promoting company products to generate increased sales and maintain high customer satisfaction.

    What you will be doing:
    • Provide an outstanding customer service
    • Process orders and quotations using different methods and support inside sales team with quotation requests
    • Manage all incoming phone calls in a professional manner
    • Source parts and/or equipment in collaboration with buying groups and suppliers
    • Understand clients’ needs and suggest appropriate products or services to achieve satisfaction
    • Build sustainable customer relationships and trust with customers account through open communication
    • Follow company guidelines, policies, and procedures
    • Address customer's concerns and offer the best solution to solve the problem in a timely manner
    • Conduct physical inventory and maintain inventory accuracy and cleanliness
    • Various other related duties including on-call duties to support the branch as assigned by supervisor

    The experience you bring:
    • High School Diploma
    • Completion of professional degree in refrigeration, heating, ventilation (an asset)
    • Excellent verbal and written communication skills
    • Professional phone manner and customer service skills
    • Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
    • Ability to multitask, prioritize, and manage time effectively
    • Problem solving abilities
    • Good sales abilities and persuasiveness
    • Ability to work under pressure unsupervised
    • Strong work ethic and positive team attitude
    • Good organization skills
    • Professional demeanor
    • Previous experience in HVAC-R industry, retail sales, or technical related field (an asset)
    • Safety footwear required

    Additional information:
    • Group insurance from day 1 (medical, dental, short and long term disability insurance)
    • Contribution to a group RRSP upon hiring
    • Employee assistance program (service of psychologists, lawyers, notaries and parental assistance)
    • Access to telemedicine with health professionals by chat or secure video session from day 1
    • Contribution to membership in a fitness center
    • Reimbursement of membership or renewal of a professional order
    • Free coffee

    If you meet the above criteria and are interested in the role, please apply today in confidence by directly emailing your resume to Jay Pinniger (Recruitment Consultant), 

    Thank you in advance for your interest, only individuals deemed to have the skill set and experience to fit the role will be contacted. Applicants must be legally entitled to work in Canada without sponsorship. 

    Lock Search Group is a National Executive Recruitment firm with a dozen offices in Canada, a staff of more than 50 Consultants and Associates, and expertise in 11 major disciplines. Our mission is to provide exceptional Recruitment and Consulting Services to clients and candidates. We apply our experience and expertise to deliver solutions with a personalized approach that focuses on clients’ needs and candidates’ goals.