Customer Team Lead

Consumer Goods

Mississauga, ON

  • 2021-11-18
  • Job Summary:

    Are you in a senior sales position? Does working with a large Multinational FMCG company excite you? If so, this opportunity may be one for you! This GTA based Customer Team Lead role focuses on executing retail sales initiatives to deliver on annual operation plans. With direct customer account management responsibilities, as well as two direct reports to assist, you’ll be in a position to deliver real profitability back to the company and truly make your mark. This role is best suited to someone with an entrepreneurial spirit who thrives in developing solid internal and external relationships, has an innate ability to problem solve and has an unrivaled work ethic.

    Role Accountabilities

    • Leads and manages customer team to develop Powerful Customer Partnerships to define and deliver the customer Joint Business Plan and Company targets
    • Develops strong relationships, communicates and influences implementation of business plans with a key focus on senior customer stakeholders
    • Manages a portion of the LCL business with their Category Director counterpart directly by:
      • developing and implementing a Joint Business Plan through securing the appropriate promotional activity, listing of innovation, and incorporating any other strategic priorities
      • executing within budgeted revenue and trade spend targets
      • ownership of forecasts with highlights on key risks and opportunities  
    • Leads and/or assists with major business reviews and customer visits, including annual reviews
    • Tailors Customer Business Team programs and overall workload consistent with customer strategies and structure to achieve superior results 
    • Leads AOP / budget development for the CBT to ensure attainment of annual growth ambitions and strategic objectives
    • Leads annual strategic JBP routine and strategic negotiation plans and overall sales strategy for CBT in accordance with Customer Management principles 
    • Drives Revenue Management initiatives for the CBT to enable mutual sustainable growth and profit delivery for both Customer and Company
    • Builds business through proven results measured by profitability achievement, share gains, revenue targets, new and core item introductions/distribution/optimization
    • Focuses on sustainable eCommerce development within the CBT to ensure presence on retailer platforms enable incremental growth
    • Provides on-going updates to management on business trends, competitive activity, customer specific strategy changes, key marketplace updates and other business-related activities
    • Understands and leverages data & insights to positively impact business results and to address areas of opportunity and risk
    • Ownership of CBT revenue and trade forecasts / risks and opportunities in accordance with standard operating procedures
    • Establishes clear objectives for the CBT and individual development plans for team to ensure a highly focused and engaged team delivering superior results
    • Develops team and other members cross functionally through mentoring/coaching, sharing best practices and collaborating on business growth opportunities to deliver against company objectives
    • Develops and leverages strong interpersonal relationships cross functionally with Retail Field Sales, Category Management, Supply Chain, Customer Finance and Marketing to elevate executional excellence, meet the specific needs of the CBT and deliver on strategic projects and plans
    • Single point of accountability to both the customer for all activities, as well serves as the main interface to the Company’s Leadership Team 


    • Bachelor’s Degree
    • Minimum 7-10 years’ experience
    • Previous people management experience
    • Strong sales and analytical background
    • Effective communication & leadership skills
    • Previous experience owning a P&L and forecast
    • Strong financial acumen – understanding of profit and revenue drivers and analytics
    • Significant experience in building customer and team relationships
    • Proficiency in deploying trade
    • Strategic thinking and planning
    • Strong decision making ability
    • Drive for results and winning as a team 
    • Valid drivers license