Manager of IVD Technical Support

Life Sciences

Canada, ON

  • 2021-11-17
  • Our client is a leading international company in the industry of drug development and sequencing services. They are looking for a Manager of IVD Technical Support to assist their superb team.

    This position is remote, however, candidates in Toronto or Montreal preferred.

    General Responsibilities:

    • Provide pre and post technical support to clinical laboratory customers
    • Provide technical consultation to new customers to assess customer’s experience and eligibility
    • Guide customer to best prepare laboratory setup and staff training in order to ensure successful adoption
    • Interpret assay performance data from early runs, perform trouble shooting, fine tuning to ensure proper assay setup
    • Periodically check in with existing customers to ensure that product performance meet customer expectations
    • Document quality issue and troubleshooting track record from customer site
    • Serve as liaison for QA and regulatory affairs
    • Prepare and update technical guideline, FAQ, training material, protocols, as technical support tools to ensure successful adoption of company’s products for new users
    • Provide technical support and training to commercial and support teams on existing and emerging products and technologies.
    • Support product QC testing to ensure product quality and regulatory compliance.
    • Coordinate R&D work with partners and contract organizations to fulfill new product development requirements for North American market.
    • Other duties as required


    • MS/PhD degree in biology, biochemistry, molecular biology or equivalent majors
    • 3+ years of experience in clinical assay development, validation and implementation
    • Familiar with clinical high complexity lab operation, FDA and/or Health Canada regulation in IVD products, training in quality compliance preferred
    • Knowledge of molecular diagnostics, next generation sequencing, genetic testing, bioinformatics preferred
    • Strong communication skills. Experience in customer facing technical support preferred.
    • Willingness to travel 25% of time

    To apply, please submit your resume using the Apply Now button.

    We thank all interested applicants, however, only the candidates chosen for an interview will be contacted.