The level of customer service a transportation firm provides is a predictive measure of their ability to improve your performance while helping to solve common issues. High-level customer service is fully integrated on our client’s standards. Our client, a 3PL provider serving clients across North America and around the world is looking for a Customer Service Representative to join their Surrey office.
As a Customer Service Representative, you will be reporting to the Customer Service Manager. Your priorities will be Customer Experience, Shipment Management and Client Communication.
Responsibilities:
- Order Entry & Management
- Receive information from clients and enter orders
- Send order information to logistics for carrier assignment
- Trace shipments through to delivery
- Advise supervisor if anything goes awry on any shipment
- Send daily reporting to clients
- Ensure files are complete and accurate and get invoiced in a timely manner
- Carrier Communication
- Fax carriers load contracts on each load
- Follow up with carriers to ensure they are clear on what is required and can meet the requirements
- Report any carrier issues to your supervisor
- Ensure payables are complete and accurate on every file
- Client Support
- Work with clients on any issues regarding their transportation
- Team Support
- Work with other members of the Customer Service team as required
- Clean up existing zones and terminals
- Fuel Surcharge
Qualifications:
- 5+ years of related experience
- Good people and communication skills
- Organized
- Strong time management skills with the proven ability to multitask
- Strong work ethic and superior attention to detail
- Ability to prioritize
- Expert knowledge of Microsoft Office & Strong computer skills
- College / University Diploma in a related field is an asset.
Thank you in advance for your interest, only individuals deemed to have the skill set and experience to fit the role will be contacted. Applicants must be legally entitled to work in Canada without sponsorship.
We are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. Our policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.
