Customer Service Representative

  • Customer Service Representative
    Surrey, BC

    The level of customer service a transportation firm provides is a predictive measure of their ability to improve your performance while helping to solve common issues. High-level customer service is fully integrated on our client’s standards. Our client, a 3PL provider serving clients across North America and around the world is looking for a Customer Service Representative to join their Surrey office.

    As a Customer Service Representative, you will be reporting to the Customer Service Manager. Your priorities will be Customer Experience, Shipment Management and Client Communication.

    Responsibilities:           
     
    • Order Entry & Management
      • Receive information from clients and enter orders
      • Send order information to logistics for carrier assignment
      • Trace shipments through to delivery
      • Advise supervisor if anything goes awry on any shipment
      • Send daily reporting to clients
      • Ensure files are complete and accurate and get invoiced in a timely manner
    • Carrier Communication
      • Fax carriers load contracts on each load
      • Follow up with carriers to ensure they are clear on what is required and can meet the requirements
      • Report any carrier issues to your supervisor
      • Ensure payables are complete and accurate on every file
    • Client Support
      • Work with clients on any issues regarding their transportation
    • Team Support
      • Work with other members of the Customer Service team as required
      • Clean up existing zones and terminals
    • Fuel Surcharge
    Qualifications:

    • 5+ years of related experience
    • Good people and communication skills
    • Organized
    • Strong time management skills with the proven ability to multitask
    • Strong work ethic and superior attention to detail
    • Ability to prioritize
    • Expert knowledge of Microsoft Office & Strong computer skills
    • College / University Diploma in a related field is an asset.