Director, Digital Customer Experience

  • Job Title: Director, Digital Customer Experience 
    Our client, a global Pharmaceutical company, is actively seeking a dynamic individual with extensive leadership experience and a strong digital background. This individual will be apart of the Digital Leadership Team and will be based out of the Greater Toronto Area. 
    Key Responsibilities:
    • Develop and implement a comprehensive digital marketing strategy to drive engagement and revenue and optimize customer experience. 
    • Lead the Omni-Channel engagement team.
    • Collaborate with cross-functional teams to ensure seamless integration of all digital marketing and communication efforts across all channels.
    • Manage omni-channel expense budget as set together with Digital Head and Finance. 
    • Define and manage specific performance metrics in coordination with Digital Team. 
    • Partner closely with commercial and medical teams to identify needs at customer level through brand and launch planning.
    • Serve as an expert in digital marketing best practices, including customer experience design, and analytics, and apply this knowledge to continuously optimize the digital strategy.
    • Leads successful execution of strategic innovation initiatives related the digital customer experience.
    • Coordinates closely with Digital team and business partners to identify and prioritize potential technology or process-based solutions to address customer needs.
    • Monitor and stay current on emerging digital trends and technologies to inform future digital strategy development.
    • Bachelor’s degree and/or minimum 5 years of experience in multi-channel marketing with hands-on knowledge of digital tactics, campaigns and omni-channel engagements.
    • Must have experience leading/managing a team.
    • Successful track record in digital marketing in pharmaceuticals an asset.
    • Outstanding influencing and communication skills with proven track record of managing complex set of stakeholders at local and regional levels in global organization.
    • Customer-centric mindset 
    • Exceptional people, collaboration and leadership skills.
    • Organizational skills, project management skills, and ability to prioritize.
    • In-depth knowledge and understanding of digital, channels, platforms, ecosystem and strong awareness of latest development/innovations in digital marketing.
    • Working knowledge and experience with Canadian healthcare data.
    If you are interested in learning more about this opportunity, please click "Apply" or send your resume directly to

     We thank all applicants for their interest but only suitable candidates will be contacted.
    Thank you.