Our client, a global Pharmaceutical company, is seeking a Director of Supply Chain to join their exceptional team. The incumbent must be a seasoned Supply Chain professional with exceptional leadership skills. They will be responsible for leading the organization's supply chain, customer service and outsourced logistics operations.
    • Spearhead Customer Service Transformation initiative for enhanced customer experience
    • Develop performance metrics for change management assessment
    • Lead and mentor Customer Service team
    • Resolve customer service issues with root cause analysis
    • Collaborate with departments to integrate logistics with business processes
    • Manage third-party logistics providers for optimal efficiency
    • Ensure inventory accuracy, efficiency, and timeliness
    • Monitor delivery requirements and transport costs for cost-efficiency
    • Ensure carrier compliance with company policies
    • Identify and manage KPIs for customers, warehouse, and transportation
    • Review and approve distribution invoices
    • Develop supply chain strategy for improvements in procurement, planning, logistics, and inventory management
    • Enhance S&OP process for better forecast accuracy and customer service levels
    • Conduct daily supply chain team meetings and weekly CLT operations meetings
    • Guide and develop supply chain associates
    • Facilitate change management activities for adoption of Supply Chain KPIs
    • Manage vendor contracts, negotiations, and compliance
    • Collaborate with Regulatory team for process compliance
    • Optimize inventory projections and safety stock requirements.
    • Minimum 10 years in pharmaceutical or consumer goods industry with 2 years managing Operations function with direct reports
    • 5+ years Customer Service experience; experience managing a customer service team
    • Bachelor's degree required
    • Demonstrated ability to develop, execute and deliver operational strategies
    • Successful track record of leadership in similar roles
    • Entrepreneurial and hands-on mindset
    • Knowledge of direct to customer, retail/wholesale pharmaceutical-specific customer service is required
    • Logistics designation or ASCM certification
    • Knowledge of pharmaceutical regulatory environment (Health Canada)
    • Proficient in standard logistics software, MS Outlook, Excel, Oracle, SAP, Word, PowerPoint
    • Strong change management and time management skills
    • Ability to travel to internationally
    Thank you in advance for your interest, only individuals deemed to have the skill set and experience to fit the role will be contacted.
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