Field Service Technician

  • 2022-05-19
  • Our client is a leading producer of strapping and packaging systems and is seeking a skilled Field Service Technician to install, repair and service packaging machinery at various customers’ facilities based in the Markham, ON. area with travel throughout Canada. Your duties will include managing your own field service territory along with assisting other technicians. 
    Duties and Responsibilities: 
    • Provide support during field visits and tie workflow to schedules to ensure maximum efficiency 
    • Examine equipment and determine needed installations, services, or repairs 
    • Manage schedules, sequences, and assignments for work activities, based on customer needs, work priority and available resources 
    • Examine and listen to equipment, analyze inspection reports and confer with customers to locate and diagnose malfunctions 
    • Maintain, repair, and overhaul machinery as needed 
    • Dismantle defective machines for repair, using hand tools 
    • Reassemble machines and equipment following repair, testing operation and making adjustments as necessary 
    • Test and replace industrial equipment components using test meters and hand tools 
    • Requisition and manage materials and supplies, such as tools and replacement parts 
    • Inspect, test, and measure completed work, using devices such as hand tools or gauges to verify conformance to standards or repair requirements for functionality and safety 
    • Satisfy customer needs by making appropriate recommendations and training customers on the proper use of equipment. 
    • Identify and present opportunities for additional support of company products and services to the customer 
    • Compute estimates and actual costs of factors such as materials, labour, or outside contractors 
    • Respond to customer’s request and inquiry via call or email in a timely manner as assigned by the manager 
    Experience and education 
    • Minimum 3 years of field or industrial maintenance experience 
    • Post-secondary Certificate in Electrical/Mechanical Field 
    • Mechanical engineering background preferred 
    • Experience on industrial equipment in a service/repair capacity 
    • A valid driver's license and your own general hand tools 
    • Availability to work after hours and weekends is mandatory 
    • Some fabrication experience preferred
    Skill Requirements 
    • Basic knowledge of PLC programming, hydraulic and pneumatic technology 
    • Strong knowledge in the mechanical and electrical fields 
    • High-level ability to test, troubleshoot, service and repair equipment 
    • Bilingual – French and English 
    • Solid written and verbal communication skills 
    • Ability to effectively use and read measuring instruments, such as multi-meter, amp meter, micrometres and callipers 
    • Superb customer service skills with all levels of employees and customers 
    • Ability to take initiative and work independently Have an Entrepreneurial spirit to drive profit 
    • Problem solver and solution-oriented 
    • Solid computer skills (MS Office Applications and Windows-based programs) 
    •  Must be able to lift 50 lbs 
    •  Ability to commute long hours and do overnight travel, including some weekends 
    If you have the above requirements and this sounds like an opportunity for you, send your resume by clicking the APPLY button!
    We thank all the applicants, but only the selected candidates will be contacted.