Manager, Underwriting Operations

  • Embark on a journey to harness the full potential of underwriting excellence and guide a dynamic team towards success in the role of Manager of Underwriting Operations. Our esteemed client, the largest private mortgage provider in Canada, is seeking a skilled leader to provide day-to-day guidance to a team of underwriters, ensuring the attainment of department metrics and maintaining top-notch quality standards. Additionally, as part of your responsibilities, you will oversee daily processes and talent development initiatives, with a strong focus on enhancing the customer experience and streamlining operational efficiencies. This is an exceptional opportunity to make a significant impact in the mortgage industry and drive the company to even greater heights.


    • Lead, guide, and support a team of underwriters, emphasizing file support and technical expertise to ensure consistent underwriting and customer-centric approach.
    • Coach underwriters on lending and credit risk standards, promoting effective decision-making aligned with the organization's risk appetite.
    • Manage employee development, engagement, performance, scheduling, and issue resolution.
    • Monitor and guide direct reports in achieving individual, team, and departmental targets.
    • Act as a strong customer and business advocate, liaising with sales, customers, and cross-functional groups to support business strategies.
    • Assist Sales with lender presentations and visits focused on underwriting standards.
    • Drive best-in-class customer service and handle customer inquiries and escalations.
    • Assist in underwriting applications for residential mortgage insurance, including appraisal reviews.
    • Support the development of key performance indicators for team and individual performance analysis.
    • Aid in managing underwriting processes and implementing operational solutions.
    • Collaborate with the underwriting leadership team on departmental initiatives.


    • Minimum 3 years' underwriting management experience in a dynamic, high-volume environment.
    • Strong people leadership, skill development, and employee engagement.
    • In-depth knowledge of underwriting processes, tools, and technologies, including credit risk analysis.
    • Proficient in analytical decision-making, problem-solving, and risk mitigation.
    • Demonstrated ability to build relationships and resolve issues across all organizational levels.
    • Excellent interpersonal, communication, and negotiation skills.
    • Thrives in a constantly changing, high-intensity environment.
    • Results-focused with customer service orientation and business acumen.

    Attention all candidates: This role offers a predominantly remote work setup, with occasional in-office requirements.

    Take the next step in your career and apply now to be part of a vibrant team, play a pivotal role in driving success and shaping a customer-centric future. Please apply in confidence by directly emailing your resume to Trevor Martin at:

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