Our client is Canada's leader in the provision of products and services that safely and reliably support community-based infusion therapy, advanced wound care, and the need for general medical supplies. They are seeking a Pharmacy Manager to join their exceptional team.
Under the direction of the Sr. Director of Pharmacy and Operations, the Pharmacy Manager is responsible for the management and coordination of pharmacy activities in the Pharmacy at the Mississauga site.
The role is responsible for the day-to-day management of the pharmacy team ensuring that standards of practice and legislated, corporate and departmental requirements are met. The role will also ensure that the quality of service delivery is optimized. The Pharmacy Manager will hold the title of Designated Manager for the facility as per the Ontario College of Pharmacists requirement.
- Committed to being fully engaged, caring, and enthusiastic about my work, the organization and its goals
- Foster a work environment conducive to an engaged team; leading by example and managing by engagement principles and learnings
- Adherence to corporate, regulatory and individual responsibilities supporting the Company’s quality management programs, supporting policies, procedures, work instructions, and relevant software
- Adherence to the Company’s commitment to and policy on Patient Safety and Code of Conduct
- Adherence to organizational and individual health and safety responsibilities in the workplace
- Maintains up-to-date Health and Safety training
- Plans staffing levels and further works with Human Resources to recruit, interview, and select employees for the department
- Provides guidance and direction to the department employees to ensure they are properly trained and further ensures the most efficient and effective use of resources
- Provides oversight and direction to the employees in the department, in accordance with the company’s policies and procedures
- Leads and coaches department employees to meet the company’s expectations for productivity and quality
- Ensures that all required training in FLC, for employees in the department, is completed on time
- Maintains up-to-date training for this position via the quality management system
- Ensures that pharmacy personnel maintain up-to-date training relevant to their positions (including FLC document training) and that department training KPIs are met.
- Maintains up-to-date training profiles for reporting positions via FLC
- Maintains up-to-date training designated for this position via FLC and other position specific training as required
- Ensures pharmacy compliance to applicable provincial and federal regulatory and/or licensing bodies, and corporate guiding documents and standard operating procedures (SOP’s).
- Manages the daily operations of the pharmacy to ensure that patient prescriptions are clinically appropriate, accurately dispensed and meets HCCSS/customer contract requirements for service and delivery targets/key performance indicators
- Supports and assists with implementation of expanded scope of practice roles for regulated members of the Ontario College of Pharmacists
- Allocates resources to ensure efficient pharmacy staffing levels that are appropriate to workload. Prepares schedule for the pharmacist team and other direct reports.
- Develops and maintains knowledge of medications that are commonly dispensed for use in the home-care setting,
- Develops and maintains knowledge of standards related to pharmacy practice and sterile compounding
- Develops and maintains knowledge of Ontario Drug Benefit coverage and billing requirements, particularly as they relate to extemporaneous compounding. Ensure pharmacy system pricing is updated upon notification of price changes.
- Develops and maintains proficiency in all software systems and technology used by the pharmacy in its daily operations
- Provides guidance and decision support to pharmacists and pharmacy team for any clinical, practice or operation issue that arises
- Manages and responds to customer escalations regarding pharmacy service issues.
- Assists pharmacy management and quality teams to assess, develop and implement pharmacy related policies, procedures, work instructions, forms and documents that establish/maintain corporate best practices
- Ensures effective implementation of policies, procedures, work instructions, forms and documents at the pharmacy site
- Completes assigned corrective/preventive actions, action items, and document change requests within required timelines
- Conducts regular meetings with the pharmacists and pharmacy team.
- Attends and represents pharmacy at cross-functional internal and external meetings/projects as required
- Prepares and submits payroll for direct reports
- Maintains competency in and performs staff pharmacist duties as required. Maintains practice hours as required for OCP licensed pharmacists in Part A of register
- Maintains control of pharmacy inventory, including narcotic drug reconciliation and proper handling of returns/expired medications
- Regularly evaluates and manages the performance of all direct reports, and develops, documents and implements training/improvement plans and provides performance appraisals as required
- Oversees resolution of pharmacy team relationship challenges and seeks assistance from pharmacy management and human resources as needed
- Ensures any pharmacy reports required by corporate policies and/or regulatory bodies are produced and submitted in the required timing and frequency
- Ensures all reports requiring the incumbent's approval are reviewed and signed within required timelines, and any report trend analysis is completed
- Researches and responds to information requests from patients, customers, regulatory bodies, third party insurers
- Assists with the maintenance of pharmacy data in the pharmacy software systems, inventory management system and corporate drug information database as required
- Assists with hiring and provide training/mentorship for pharmacists and other direct reports.
- Assists with the development of the pharmacy budget and assist in managing and controlling operational expenses accordingly
- Assists with the development and implementation of operational improvements and work to improve production levels and lower costs to meet corporate goals
- Develops and maintains good customer relationships with HCCSS care coordinators, hospital program managers, prescribers
- Participates in customer site visits, pharmacy presentations and internal/external audits as required.
- Pharmacy Degree (BScPhm or PharmD)
- Licensed pharmacist in good standing with the Ontario College of Pharmacists, Part A register
- Three years pharmacy practice experience with management experience preferred
- Previous experience in IV sterile compounding and/or pharmaceutical GMP environment is strongly preferred
- Excellent Leadership skills
- Excellent customer service skills and the ability to collaborate with all levels both inside and outside the organization
- Strong computer skills in MS Office, Monarch, Simplicity, SAP with ability to learn new applications with ease
- Strong attention to detail with the ability to multi-task and handle fluctuating workloads
- Excellent organizational and problem solving skills
- Ability to travel as needed
Represented by: Abigail Van Riesen, PhD – Scientific Recruitment Consultant
firstname.lastname@example.org | 519.222.6474
Thank you in advance for your interest, only individuals deemed to have the skill set and experience to fit the role will be contacted. Applicants must be legally entitled to work in Canada without sponsorship.
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