Customer Service Representative – Electrical

  • Customer Service Representative – Electrical

    Customer Service Representative – Electrical Manufacturing
    Our client is one of the largest electrical and lighting manufacturers in North America. A highly successful organization, in business for over 100 years! They have asked Travis Hann of Lock Search Group to assist them in their search for a Customer Service Representative. This position is based in the east GTA.

    Roles & Responsibilities:
    • Manage customer orders in assigned territory:
    • Process and expedite orders
    • Assist with placement of orders, errors and cancellations and ensure notes are documented
    • Ensure delivery commitments are met
    • Analyze delivery performance and identify improvements
    • Resolve customer/FSR’s queries in a timely manner
    • Maintain minimum backlogs with minimum aging on all requests
    • Monitor open orders and drawing hold reports, update sales orders with current notes
    • Provide general product information, product cross references, availability, lead times, possible alternative products, book price and technical information to inquiries from customers and FSR’s
    • Support team and department goals
    • Attend Product training courses
    • Post secondary education, preferably in the electrical field
    • CET in the Electrical discipline; strong technical knowledge required
    • 6 months - 1 year related experience and/or training
    • Communication Skills: Strong written and verbal communications skills. 
    • Computer Skills: Must have strong Microsoft Office, e-mail, and other PC application skills.
    • Identifies and resolves problems in a timely manner
    • Gathers and analyzes information skillfully
    • Maintain a strong, positive attitude and composure while managing an extremely fast pace and potentially difficult situation.

    To apply, please submit a copy of your resume to Travis Hann via the “apply now” button.