Team Leader – Customs Brokerage

  • Team Leader – Customs Brokerage

    Team Leader – Customs Brokerage

    Our client is a leading customs brokerage in Canada, consistently named one of Canada’s Best Managed Companies. They have asked Cornelius Wong of Lock Search Group to assist them in their search for a Team Leader to join their team in the Kitchener/Waterloo area.

    The Team Leader will be responsible for overseeing the release and production of customs brokerage entries by supervising a team of Customs Brokerage Release Agents and Customs Brokerage Raters.

    Key Responsibilities:
    • Perform quality control functions to ensure staff complete brokerage transactions accurately
    • Plan objectives and create strategies to improve process flow and to ensure team members perform optimally and meet company objectives
    • Assist Manager by performing supervisory duties
    • Assist in the development and personal growth of staff and provide support, mentoring and training as needed
    • Use problem-solving skills to identify opportunities to improve service delivery and operational productivity
    • Classify commodities for customs transactions
    • Perform database maintenance and handle regulatory / compliance duties including, but not limited to, database audits
    • Monitor clients’ shipping processes to ensure compliance and expedited releases of freight while identifying opportunities for process improvements
    • Contact clients and vendors for additional information
    • Maintain excellent working relationship with clients and recommend program or process improvements to consistently meet our clients’ needs
    • Answer questions from clients regarding shipment releases and trade compliance issues
    • Perform some client service tasks, including visiting clients on occasion
    • Perform a variety of other tasks as assigned by management
    • Post Secondary education
    • Certified Customs Specialist (CCS) designation
    • 5+ years general customs brokerage experience
    • Fully versed in the Canadian Tariff and able to classify goods imported into Canada
    • Supervisory experience preferred
    • Strong knowledge of customs tariff, Explanatory Notes, General Rules of Interpretation (GRI), customs regulations, release initiatives, ACROSS system and ocean release process
    • Knowledge in the release of freight and trade compliance issues preferred
    • Exceptional strategic thinking and problem-solving skills
    • Excellent judgment skills
    • Strong communication and interpersonal skills
    • Excellent organizational, multi-tasking and time-management skills to meet deadlines

    To apply, please submit a copy of your resume to Cornelius Wong via the “apply now” button.