Store Manager

  • Store Manager

    Our client is the largest independent garden centre operator in Canada. They have a “family feel” with very high staff tenure. They are looking for a Store Manager to own the operations of their prestigious Toronto location.

    The Store Manager reports directly to the Vice President, Garden Centre Operations and is accountable for the financial success of the store, the performance of the staff, execution of the marketing plan and the presentation of the facilities.

    Responsibilities:
    • Manage the daily operations of the store, drive sales, gross margin and profit and is accountable for overall store performance
    • Drive strategic initiatives in all retail, B2B and Professional Supply channels at the store level
    • Provide exemplary leadership-by-example, demonstrating corporate standards of excellence and holding staff accountable
    • Deliver excellent guest service to ensure high levels of customer satisfaction
    • Recruit, onboard, train, supervise, coach and mentor employees
    • Develop talent by providing frequent and comprehensive performance feedback
    • Monitor and maintain appropriate inventory levels 
    • Accurately forecast labour by scheduling employees to ensure optimal floor coverage
    • Managing budgets and operating costs
    • Respond to customer complaints and concerns in a professional manner
    • Oversee and control shrinkage and loss
    • Optimize sales opportunities through the execution of merchandising strategies
    • Liaising with Head Office
    • Work shifts including store opening and closing responsibilities, including weekends and holidays when required
    Competencies:
    • Customer focused by building strong customer relationships and delivering customer-centric solutions
    • Apply knowledge of the business and the marketplace to advance the organizations goals
    • Make decisions based on facts and financial analysis, objectively measure performance
    • Consistently achieving results even under tough circumstances
    • Build effective teams that apply their diverse skills and perspective to achieve common goals and motivate them to do their best by investing in their development 
    • Action oriented – take on new responsibilities with a sense of urgency, high energy and enthusiasm
    • Communicate effectively with honesty and transparency, and actively listen to others
    • Ensure Accountability by holding self and others accountable to meet commitments
    Requirements:
    • 5+ years of retail management experience (horticultural experience considered an asset)
    • Strong business acumen with a proven track record of repeatedly achieving long-term strategic sales targets and service goals
    • Experience in preparing budgets and business plans as well as the ability to read and interpret financial statement and reports 
    • Proven leadership skills with the ability to develop and motivate employees
    • Big picture thinker with an eye for details and a passion for sales and upholding an exceptional customer experience
    • Strong leader that drives results, develops talent and exceeds customer expectations
    • Ability to work in a fast-paced environment, handling multiple demands, setting priorities, making decisions and exercising best judgement
    • Strong knowledge of Microsoft Office Suite, including Outlook, Word and Excel
    • High standard of professionalism with excellent communication, time management and organizational skills
    • Ability to build strong partnerships and work collaboratively to achieve goals
    • The job requires extended periods of walking and standing
    • Being able to lift 50lb and work in various weather conditions and environments