Customer Service Operations Manager

  • Customer Service Operations Manager

     
    LOCK SEARCH GROUP
     
    POSITION: Customer Service Operations Manager
    LOCATION: Toronto, ON
     
    Lock Search Group is a leading permanent placement recruiting firm and we are currently recruiting for a Customer Service Operations Manager for a global medical company.
     
    This role will work closely wit the general manager and is unique/hybrid in nature with 2 distinct components:
     
    Customer Service and Inside Sales: 
    • Own the customer experience through entire business process and be accountable for improving customer satisfaction
    • Oversee the order entry process and inventory for customers across Canada
    • Act as a player coach and manage a team of 5 including both Customer Service Reps (who focus on order entry) and Inside Sales Reps (who have an outbound focus) 
     
    Office Operations: 
    • Financial: ensure timely and consistent cash flow by collecting past due accounts and processing and depositing customer payments and accounting admin 
    • HR: payroll, benefit administration, employee onboarding, managing employee files etc.  
    • Facilities management 
     
    REQUIREMENTS:
    • Post-secondary education mandatory – University or College
    • Previous people leadership experience 
    • Sales management experience with a proven track record of effectively handling complex projects to meet the needs of customers
    • Healthcare industry experience is preferred
    • Systems and tech savvy – experience with Salesforce an asset 
    • Self-starter with strong problem solving and collaboration skills
    • Effective verbal, written and interpersonal communication skills
     
    COMPENSATION:
    Base Salary + profit sharing + bonus 
    Benefits & Pension
     
    HOW TO APPLY:
    If you are interested in this opportunity, please submit your resume to Dana Lamanna using the “Apply” button. 
     
    Thank you to all applicants but only qualified candidates will be contacted.