Customer Service Operations Manager

  • Customer Service Operations Manager

    POSITION: Customer Service Operations Manager
    LOCATION: Toronto, ON
    Lock Search Group is a leading permanent placement recruiting firm and we are currently recruiting for a Customer Service Operations Manager for a global medical company.
    This role will work closely wit the general manager and is unique/hybrid in nature with 2 distinct components:
    Customer Service and Inside Sales: 
    • Own the customer experience through entire business process and be accountable for improving customer satisfaction
    • Oversee the order entry process and inventory for customers across Canada
    • Act as a player coach and manage a team of 5 including both Customer Service Reps (who focus on order entry) and Inside Sales Reps (who have an outbound focus) 
    Office Operations: 
    • Financial: ensure timely and consistent cash flow by collecting past due accounts and processing and depositing customer payments and accounting admin 
    • HR: payroll, benefit administration, employee onboarding, managing employee files etc.  
    • Facilities management 
    • Post-secondary education mandatory – University or College
    • Previous people leadership experience 
    • Sales management experience with a proven track record of effectively handling complex projects to meet the needs of customers
    • Healthcare industry experience is preferred
    • Systems and tech savvy – experience with Salesforce an asset 
    • Self-starter with strong problem solving and collaboration skills
    • Effective verbal, written and interpersonal communication skills
    Base Salary + profit sharing + bonus 
    Benefits & Pension
    If you are interested in this opportunity, please submit your resume to Dana Lamanna using the “Apply” button. 
    Thank you to all applicants but only qualified candidates will be contacted.