Director, Sales & Operations
Cambridge, ON
Our client is seeking a driven and hands-on Director, Sales & Operations to support the Managing Director in leading their successful Canadian business operations, with a strong emphasis on execution, leadership, and collaboration. This is a unique opportunity for a sales and operational leader with exposure to general management, ideally in a technical environment.
As Director, Sales & Operations, you will oversee daily business functions, drive operational efficiency, and help shape the growth of their Canadian presence. You'll manage a small, high-performing team, work closely with customers and global colleagues, and play a key role in delivering exceptional service and innovative solutions.
This is considered an in-office position at their HQ in Cambridge, while also providing some hybrid flexibility.
Key Responsibilities:
- Actively engage in regular sales activities, meeting with customers (integrators), learning all aspects of the business over time
- Oversee day-to-day operations across sales support, service, logistics, and administration
- Be a player/coach and inspire a small multidisciplinary team to achieve high performance
- Collaborate with sales leadership to support customer acquisition, retention, and satisfaction
- Manage key business processes including budgeting, forecasting, and resource planning
- Act as the operational point of contact for the Canadian headquarters in Cambridge, ON
- Coordinate with global teams to align local execution with international standards and strategy
- Travel occasionally to meet with customers, vendors, and other stakeholders across Canada
- Roll up your sleeves when needed — from solving customer issues to optimizing workflows
Ideal Candidate:
- 7+ years of progressive experience in operations, general management, and sales operations
- Possess an entrepreneurial mindset, with a desire to learn every aspect of the business
- Previous exposure to technical sales, industrial equipment, or marking/labeling technology a plus
- Proven ability to lead small teams and drive results in a fast-paced environment
- Strong organizational, communication, and leadership skills
- Comfortable working hands-on and learning all aspects of the business
- Experience working in a global or matrixed organization preferred
- Willingness to travel occasionally across Ontario and other parts of Canada (if required)
Why Join Our Client’s Organization?
- Join a global innovator trusted by leading manufacturers
- Work in a collaborative, entrepreneurial environment with opportunities for growth
- Competitive compensation package, including performance-based incentives and an opportunity to own shares in the business
- Be part of a business shaping the future of product traceability and manufacturing intelligence
This is a unique opportunity for a strategic, hands-on leader to make a meaningful impact in a growing, technically driven business. If you’re ready to take on a high-visibility role that blends sales, operations, and team leadership, we encourage you to apply! Apply in confidence today using the “Apply” button for immediate consideration.
Thank you in advance for your interest, only individuals deemed to have the skill set and experience to fit the role will be contacted. Applicants must be legally entitled to work in Canada without sponsorship.
Lock Search Group is a National Executive Recruitment firm with offices coast-to-coast, a staff of more than 25 Consultants and Associates, and expertise in four core practice areas. Our mission is to provide exceptional Recruitment and Consulting Services to clients and candidates. We apply our experience and expertise to deliver solutions with a personalized approach that focuses on client needs and candidate goals.
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