Key Account Manager
Greater Toronto Area, Ontario
Our client is seeking a dynamic and results-oriented Key Account Manager to join their team in the Greater Toronto Area in Ontario. The successful candidate will play a pivotal role in developing, expanding, and managing strategic relationships with key customers. If you thrive in a challenging and growth-focused environment and possess a proven track record in strategic account management, negotiation, and team collaboration, we want to hear from you!
What you will be doing:
Provide Strategic Account Management:
- Develop and implement Key Account Planning to nurture long-term relationships.
- Establish and nurture trusted relationships with key clients, fostering loyalty and mitigating the risk of clients transitioning to competitors
- Drive action plan, collaborating with Category Managers to identify growth opportunities and initiate co-construction for lasting relationships.
- Negotiate and propose solutions that address customer needs, steering the business towards successful outcomes.
Operations:
- Define monthly guidelines for Sales Team activities, collaborating with stakeholders.
- Serve as a central contact point for key customers and internal teams.
- Resolve customer issues promptly, maintaining trust and handling complaints effectively.
- Conduct regular customer analyses using key account metrics and processes.
- Provide coaching, training, and support to team members while identifying revenue opportunities.
The experience you bring:
- Proven experience in strategic account management, key planning, and client relationship-building.
- Background in the Industrial or Consumer Packaged Goods (CPG) sector is preferred.
- Successful track record in expanding customer relationships through effective negotiation.
- Collaboration with Category Managers to identify and pursue growth opportunities.
- Strong negotiation skills for delivering accurate and timely customer solutions.
- Operational excellence in guiding sales team activities and serving as a central customer contact.
- Proficiency in issue resolution, customer complaint handling, and trust maintenance.
- Analytical skills for regular customer analyses using key metrics.
- Ability to support team members through coaching, training, and revenue opportunity identification.
- Experience working with CRM systems, preferably Salesforce “Engage.”
- Bilingual proficiency in English and French required.
- Willingness and ability to travel within Canada and into the US.
Key Competencies:
- Ability to Multi-Task and Prioritize
- Account Management
- Achievement Orientation
- Adaptability
- Customer Service Relationship
- Decision Making
- Digital Culture
- Negotiating
- Opportunity Management
- Product and Technical Knowledge
- Teamwork and Collaboration
Compensation / Benefits:
- Base: $100K
- OTE Target of 22% with a ceiling of 37%, administered quarterly.
- Group Bonus
- Benefits – Pension, Health, Dental, Medication, Wellness, and Life Insurance
- Company vehicle that can be used for business and personal use.
- Cell phone credit
- Laptop
If you are a motivated and strategic professional with a passion for fostering key customer relationships, we invite you to submit your application via the ‘Apply’ option. Jason Springthorpe, Recruitment Consultant at Lock Search Group, looks forward to working with all qualified candidates.
Thank you in advance for your interest, only individuals deemed to have the skill set and experience to fit the role will be contacted. Applicants must be legally entitled to work in Canada without sponsorship.
Lock Search Group is a National Executive Recruitment firm with 11 offices in Canada and one in the United States, a staff of more than 30 Consultants and Associates, and expertise in 11 major disciplines. Our mission is to provide exceptional Recruitment and Consulting Services to clients and candidates. We apply our experience and expertise to deliver solutions with a personalized approach that focuses on client needs and candidate goals.
Follow us on LinkedIn!
