Technical Field Services Advisor (HVAC Technician - HVAC-R Sector)
Greater Vancouver Region, British Columbia
Our client is a fast-growing wholesale distributor from the heating, ventilation, and air conditioning space, servicing both the Residential and Commercial Contractor market. Through their OEM supplier partnerships, a need has grown to add a highly motivated Technical Field Service Advisor (HVAC-R) to partner directly with these OEM vendor partners, so they can become experts in the products/parts/equipment they sell. The primary function of the position is to provide technical support, and training, to their contractor clients and their employees alike; while also supporting the sales process as a technical product expert to aid in closing challenging projects.
The successful candidate will be able to utilize exceptional communication & presentation skills to deliver training and product information to end users, contractors/technicians, and to internal employee stakeholders at all levels within their branch infrastructure. This key role will become an essential bridge between our clients’ vendor/supplier partners, their sales and branch customer service team members, and of course to the customers (HVAC Contractors/Owners) they support and sell to.
This opportunity is designed, and a perfect fit, for a proven HVAC Technician, who is motivated to move away from the tools, and weekend/evening work, but still interested to utilize their education, training and professional experience in a more customer-facing technical role. This job will still involve being on a job site, but during Monday to Friday (9-5pm hours).
Additional Responsibilities include:
- Support Contractor (both commercial & residential) clients onsite with installation, service or maintenance issues with OEM equipment sold by their organization
- Work with key internal and external stakeholders to develop training sessions to educate them on equipment and their capabilities (as well, how to position products to the market)
- Establish strong relationships with customers and vendors
- Develop training, tests, and assignments for your coworkers on the product platforms
- Work with existing onboarding material and recommend alterations where information is lacking and help collaborate on updates
- Assist with the administration of warranty support for relevant HVAC product lines
- Assist customers by phone, via email, and onsite with troubleshooting issues, product inquiries and technical service-related questions
- Participate in professional organizations, conferences, networking events, and tradeshows
- Support the roll-out of new product lines as they develop
- Provide specs, installation, and operations materials to customers and help support engineering team
- Join sales calls with Outside Sales Representatives to support technical inquiries and provide product specific insights/recommendations to help overcome roadblocks
- Travel as needed to support clients and branch teams across Western Canada (10-20%)
Qualifications:
- 5+ years of direct ‘hands-on’ technical experience within the HVAC sector is essential as a ticketed HVAC Technician
- Must possess HVAC-related troubleshooting skills in both commercial or residential settings
- Outstanding communication skills, both written and oral, including the ability to communicate with all levels of organizations, and with strategic vendor partners
- Ability to work with Microsoft Office (eg. Power Point) would be a significant asset
- Results-driven, with the ability to handle multiple tasks
- Energetic and self-motivated
- Possess the ability to be a self-starter…and the motivation to create new programs independently as the program grows
- Outstanding customer facing acumen with the ability to produce and deliver technical training presentations to customers and co-workers
- Comfortable using multiple computer applications
- Valid Driver’s License
- Ability to travel up between 10-20% in a month
If the opportunity to work with a fast-growing HVAC-R wholesale distributor providing a competitive salary, bonus and extended benefits, along with significant opportunity for internal career growth is of interest to you, please apply in confidence.
Base Salary will range depending on experience and qualifications from $100K to 130K annually. Great opportunity for current HVAC Technicians looking to get off the tools!!
To apply directly please send your resume to Cameron Lappin by using the “Apply Now” button.
linkedin.com/in/cameron-lappin-bb0a607b
Thank you in advance for your interest, only individuals deemed to have the skill set and experience to fit the role will be contacted. Applicants must be legally entitled to work in Canada without sponsorship.
We are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. Our policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.
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